Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Customer Quality Engineer to join our growing Quality team based at our Bishops Cleeve site. This role will move across to our Tewkesbury site later in 2026.

Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.

The Role

As Customer Quality Engineer, you will:

Act as the primary quality focal point for assigned customers, building trusted relationships and leading structured performance reviews
Plan, coordinate and host customer quality audits and surveillance activities
Ensure compliance with Continuing Airworthiness regulations, Part-145 requirements, customer contracts and the MOE / Integrated Management System
Provide independent quality oversight across assigned product lines or programmes
Lead and support investigations into non-conformances, escapes, customer returns and audit findings
Drive robust root cause analysis and corrective action (8D, 5 Whys, etc.)
Support occurrence reporting, safety investigations and Safety Management System (SMS) activities
Analyse defect trends and KPI data to drive continuous improvement
Escalate quality or airworthiness risks appropriately to senior leadership

About You

We’re looking for a quality professional who combines strong regulatory knowledge with confident stakeholder engagement.

You will ideally have:

Knowledge of UK CAA / EASA Part-145 regulations and Continuing Airworthiness requirements
Experience within aerospace quality or a highly regulated aviation environment (3–5+ years)
Experience supporting regulatory or customer audits
A background in customer-facing quality roles
Practical application of root cause analysis methodologies
Strong analytical capability, with confidence presenting KPI data and influencing operational teams
A degree in Engineering, Quality or a related discipline (or equivalent experience)

Experience within a Part-145 maintenance organisation, internal auditor qualification, or Lean / Six Sigma training would be advantageous.

Benefits:

At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.

Our benefits package highlights include:

Up to 29 days annual leave plus Bank Holidays
10 hours paid volunteering time
Annual goal share bonus scheme for all employees
24/7 Employee Assistance Program (EAP)
Discounts and offers from a range of retailers

Best place to work

We are more than the sum of our parts. And we’ve been recognised internally and externally for being so:

We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback
72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Ontic

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Customer Quality Engineer